ORTOBRAND INTERNATIONAL SRL ("we", "the company") is committed to protecting the confidentiality of your personal data. This policy explains what data we collect, how we use it and your rights under the GDPR (EU Regulation 2016/679).
1. Who we are
ORTOBRAND INTERNATIONAL SRL
Tax ID (CUI): 31542745 | Trade Register No.: J2015000915052
Strada Eroilor Nr. 1A, Otopeni, Ilfov, Romania
Email: office@ortobrand.ro | Tel: +40 729 891 739
2. What data we collect
By using our website and placing orders, we may collect:
- Identification data: first name, last name
- Contact data: email address, phone number, delivery and billing address
- Transaction data: products ordered, order value, payment method
- Technical data: IP address, browser type, pages visited (via cookies)
- Communications: messages sent through the contact form
3. How we use the data
- Processing and delivering your orders
- Communicating about the status of your order
- Responding to your questions and requests
- Improving our services and website
- Complying with legal obligations (accounting, taxation)
- Direct marketing (only with your explicit consent)
4. Legal basis for processing
- Performance of the contract — for processing orders
- Legal obligation — for invoicing and tax reporting
- Legitimate interest — for website security
- Consent — for the newsletter and marketing
5. Who we disclose the data to
Your data may be shared with:
- Courier service providers (for order delivery)
- Payment processors (for online transactions)
- IT and hosting service providers
- Public authorities (when required by law)
We do not sell, rent or trade your personal data to third parties.
6. How long we keep the data
- Order data: 10 years (legal accounting obligation)
- Contact messages: 2 years
- Marketing data: until consent is withdrawn
7. Your rights
Under the GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase data ("the right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time, without consequences
To exercise these rights, contact us at: office@ortobrand.ro.
8. Cookies
Our website uses essential cookies (for the operation of the site) and analytics cookies (with your consent). You can manage your cookie preferences from your browser settings.
9. Security
We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or unintended disclosure.
10. Changes to the policy
We reserve the right to update this privacy policy. We will notify you of significant changes by publishing the updated version on the website, indicating the date of the last update.
11. Contact and complaints
Email: office@ortobrand.ro
Tel: +40 729 891 739
If you believe your rights have been violated, you can lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP): www.dataprotection.ro.